1) What you have done, how have you spent your time? How do you organize or spend your personal time, does not matter, it is up to you. But the time you spend during your work, when you are in Project, in the context of a company, it is important. There is someone else payment for every minute of your allocation. That is the reason the time logging may appear some bureaucratic activity: registering your to-dos, just for some formalism. But it is not, it assists the whole management chain. 2) Importance of time planning The time log helps the whole group, and specially the management board to know how the time is expended. It may help in understanding how your cost center is being utilized. There is the reason time planning is so important, it indicates in which tasks your hours are going to be booked. Booking an hour, means, in the end of a period, especially in the end of the month, your working hours are going to be part of an invoice, and it will be sent to some cust...
A software tool can support Incident Management aligned with ITIL (Information Technology Infrastructure Library) by automating, streamlining, and enforcing best practices throughout the incident lifecycle. Here's how such a tool can help: 🔧 Core Functions of an ITIL-Aligned Incident Management Tool Incident Logging Automatically capture incidents from multiple channels (email, chat, phone, self-service portal). Ensure all relevant data (user info, time, symptoms) is recorded. Categorization and Prioritization Use predefined categories and impact/urgency matrices to assign priority. Helps in routing incidents to the right support group. Incident Assignment and Escalation Automatically assign incidents to appropriate technicians or teams. Escalate based on SLAs (Service Level Agreements) or elapsed time. Communication and Notifications N...